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Our services
Terms
Colour Variations
We make every effort to match colours as accurately as we can but the settings on monitor may affect how colours look. All pieces are handmade therefore colours and sizes can vary.
Delivery
We cannot give you a specific delivery date or time. Delivery is usually 7 working days or less. You do have the option of having your order delivered to an alternative address if you think you will not be in.
Standard delivery is 7 working days for in-stock items. Back orders will take approximately 28 days as they will be made to order.
Returns Policy
We offer a no quibble guarantee that all goods are received in perfect condition. If you have any questions please call us on 01132 959541.
Privacy & Cookies
You may browse the website without giving us any of your information.
However, if you wish to make a purchase you will obviously be required to pass over such information as will enable us to fulfil your request.
We keep a record of this information in our database so we may recognise you as a customer. We also keep a record of your purchases and we often save e-mail correspondence so we may track questions or concerns you may have with our products service.
Our data collection & storage is governed by the rules of the UK Data Protection Act.
Data Sharing
We do not sell or supply third party companies with any personal information supplied to us.
Cookies
We uses cookies to store name and address information (so you do not need to enter details every time you order) and to remember details of the products you have added to your shopping basket.
We do not store any of your payment information in this way, this is handled through Paypal.
These cookies are stored on your hard drive of your computer. If you want you can disable them. However, you should know that this will cause problems adding products to your shopping basket.
What Are Cookies?
We use cookies to collect information. Cookies are small data files which are placed on your computer as you browse the site. They are used to remember when your computer accesses this website. The cookies are essential to the effective operation of our website and to enable you to shop with us online.
Information collected
Some cookies collect information about browsing and purchasing behavior by people who access this website via the same computer or device. This includes information about pages viewed, products purchased and the customer journey around a website. We do not, however, use cookies to collect or record information on users' name, address or other contact details.
Cookies we use
ASPSESSIONID???????? where the last 8 characters are random letters - the standard asp session cookie. It is destroyed once the browser is closed
ECTCARTCOOKIE - Is used to remember customers cart contents even after the browser window is closed. The cookie remains for a set number of days. It is set to a random value that does not identify the customer.
WRITECLL / WRITECLP - These 2 cookies are set when a customer logs in and chooses to "Remember login on this computer". The password is hashed and unrecognizable.
ID1 / ID2 - These 2 cookies are used to recall the customer's checkout details if the customer checks the "remember me" option while checking out.
_UTMA, _UTMB, _UTMC, _UTMZ - Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
How do I disable cookies?
If you would like to disable cookies you need to change your website browser settings to reject cookies.
What happens if I disable cookies?
If you disable cookies you will be unable to complete a purchase on this site.